CANCELLATION, MODIFICATION AND REFUND POLICY

By making a reservation with HOSHTEL99, whether through its website, telephone, WhatsApp, email, an online travel platform or any other booking channel, the guest acknowledges and agrees to the following terms:

 

1. Booking Confirmation and Advance Payment

1. A reservation shall be considered confirmed only after the required advance payment or full booking amount has been received by HOSHTEL99.

2. Any advance, deposit or booking amount paid to confirm a reservation is strictly non-refundable, except where HOSHTEL99 itself is unable to provide the confirmed accommodation.

3. Any outstanding balance must be paid before or at the time of check-in, as communicated during the booking process.

 

2. Daily Stay Bookings

1. Cancellation of a Daily Stay booking shall result in the forfeiture of the entire advance or booking amount paid.

2. Guests cannot shorten a confirmed reservation after check-in. No refund, credit or adjustment shall be provided for unused nights.

3. A request to change the check-in date may be considered only when submitted at least 72 hours before the scheduled check-in date.

4. Date-change requests are subject to availability, revised tariffs and HOSHTEL99’s approval. Approval of such a request is discretionary and shall not constitute an entitlement.

 

3. Super 7 and Flex 30 Plans

1. Payments made towards the Super 7 and Flex 30 plans are non-refundable and cannot be exchanged for cash.

2. Nights purchased under these plans must be used within the validity period communicated at the time of purchase.

3. Unused nights remaining after the applicable validity period shall automatically lapse without any refund, extension or compensation.

4. Once specific stay dates have been confirmed, cancellation, no-show or early departure shall result in the corresponding nights being treated as utilised.

5. The plans are personal to the registered guest and cannot be transferred, resold or shared without prior written approval from HOSHTEL99.

 

4. Monthly and Continuous-Stay Bookings

1. Monthly bookings are made for a fixed period of continuous occupancy and are strictly non-refundable.

2. Monthly reservations cannot be shortened, paused, divided or used with gaps between the booked dates.

3. If a guest checks out before the completion of the confirmed booking period, no refund, credit or adjustment shall be provided for the remaining nights.

4. Absence from the property during any part of the booking period shall not extend the stay or reduce the amount payable.

5. Extension of a monthly stay shall be subject to availability and may be offered at the prevailing tariff.

 

5. Booking Modifications

1. Any change in the check-in date, check-out date, room category, bed category or number of occupants shall be subject to availability and approval by HOSHTEL99.

2. If the revised tariff is higher, the guest must pay the applicable difference before the modification is confirmed.

3. If the revised tariff is lower, the difference shall not be refunded or adjusted unless expressly approved in writing by HOSHTEL99.

4. A modification request shall not be considered confirmed until written confirmation has been issued by HOSHTEL99.

 

6. No-Show and Late Arrival

1. A guest who does not arrive on the scheduled check-in date and fails to inform HOSHTEL99 in advance shall be treated as a no-show.

2. In case of a no-show, the entire booking amount shall be forfeited, and HOSHTEL99 may release the reserved bed or room for another guest.

3. A delayed arrival does not entitle the guest to an extension, refund or reduction in the booking amount.

 

7. Early Departure

Once the guest has checked in, any voluntary early departure, change of plans, relocation or decision not to continue the stay shall not qualify for a refund or stay extension.

This applies irrespective of whether the early departure is caused by personal, professional, medical, transportation or other circumstances affecting the guest.

 

8. Exceptional Circumstances and Stay Credit

In exceptional circumstances, HOSHTEL99 may, entirely at its discretion, offer a limited stay credit instead of a refund.

Any such credit:

• Must be confirmed in writing by HOSHTEL99;

• Must be used within the validity period communicated;

• Shall be subject to availability and prevailing rack tariffs;

• Cannot be transferred or exchanged for cash; and

• Does not establish a precedent for any future booking or guest.

 

9. Force Majeure and Travel Disruptions

HOSHTEL99 shall not be responsible for cancellations, delayed arrivals or interrupted stays resulting from circumstances beyond its reasonable control, including:

• Natural disasters or extreme weather;

• Government restrictions or regulatory action;

• Strikes, transport disruption or flight cancellation;

• Epidemics, pandemics or public-health restrictions;

• Personal emergencies, illness or changes in travel plans; or

• Any other event outside HOSHTEL99’s direct control.

Such circumstances shall not automatically entitle the guest to a refund. Any stay credit or alternative arrangement shall remain subject to HOSHTEL99’s discretion.

 

10. Cancellation by HOSHTEL99

HOSHTEL99 reserves the right to cancel or terminate a reservation where:

• The guest has provided false or misleading information;

• Required payment has not been received within the stipulated period;

• The guest violates HOSHTEL99’s guest, safety or conduct policies;

• The booking involves unauthorised commercial activity;

• The accommodation becomes unavailable due to operational or safety reasons; or

• The guest’s conduct threatens the safety, security or comfort of other residents or staff.

Where cancellation is attributable solely to HOSHTEL99’s inability to provide the confirmed accommodation, HOSHTEL99 may provide either:

1. Reasonably comparable alternative accommodation; or

2. A refund of the amount received for the accommodation that HOSHTEL99 is unable to provide.

No additional compensation shall be payable.

 

11. Third-Party Booking Platforms

Bookings made through online travel agencies or third-party platforms shall also be governed by the cancellation and payment conditions displayed on the relevant platform.

Where the platform’s cancellation terms differ from this policy, the terms shown and accepted at the time of booking through that platform shall apply.

Refund requests concerning payments collected directly by a third-party platform must be submitted through that platform.

 

12. Approved Refunds

Where a refund is specifically approved in writing:

1. It shall ordinarily be processed through the original payment method.

2. The processing period may take approximately 7–14 working days, excluding any additional time taken by the guest’s bank, card issuer or payment service provider.

3. Applicable payment-gateway, banking or transaction charges may be deducted unless the reservation was cancelled solely because HOSHTEL99 could not provide the confirmed accommodation.

 

13. Acceptance of Policy

Completion of a reservation or payment of any booking amount shall constitute the guest’s unconditional acceptance of this Cancellation, Modification and Refund Policy.