HOSHTEL99 GUEST POLICY

Welcome to HOSHTEL99.

HOSHTEL99 is a social hostel designed primarily for solo travellers, backpackers, remote workers and guests who are comfortable staying in a shared community environment.

This Guest Policy applies to all guests, visitors and reservations at HOSHTEL99 properties. By making a reservation, entering the property or completing check-in, the guest acknowledges and agrees to comply with this policy, the property’s house rules and any reasonable instructions issued by HOSHTEL99 management.

1. Guest Eligibility and Right of Admission

1. All guests must be at least 18 years of age at the time of check-in.

2. Minors cannot stay at the property, whether accompanied or unaccompanied, unless HOSHTEL99 has expressly approved the arrangement in writing.

3. Guests carrying local identification or ordinarily residing within the property’s local area may not be permitted to check in unless prior written approval has been obtained from HOSHTEL99.

4. HOSHTEL99 is primarily intended for solo travellers, backpackers and young travellers. Families should carefully assess whether a shared hostel environment is suitable for their requirements before making a reservation.

5. HOSHTEL99 reserves the right of admission. A reservation or payment does not create an unconditional right to enter or remain at the property.

6. Admission may be refused where the guest:

   • Fails to provide valid identification;

   • Provides false, incomplete or misleading information;

   • Appears intoxicated, aggressive or unfit to stay in a shared environment;

   • Has previously violated HOSHTEL99 policies;

   • Creates a safety, security or operational concern; or

   • Refuses to comply with applicable laws or property rules.

 

2. Identification Requirements

1. Every guest must present an original, valid and government-issued photo identification document at check-in.

2. Acceptable identification documents for Indian nationals include:

   • Aadhaar Card;

   • Driving Licence;

   • Voter ID; or

   • Passport.

3. A PAN Card shall not be accepted as a valid check-in identification document.

4. Foreign nationals must present their original passport and a valid Indian visa or other legally required travel authorisation.

5. HOSHTEL99 may retain a copy or digital record of the guest’s identification where required for verification, security, statutory reporting or compliance with applicable law.

6. A guest who fails to provide the required identification may be denied check-in.

3. Check-In and Check-Out

1. Standard check-in time is 1:00 PM or 13:00 hours.

2. Standard check-out time is 10:00 AM.

3. Early check-in and late check-out are subject to:

   • Availability;

   • Operational feasibility;

   • Approval by the property manager; and

   • Any applicable additional charge.

4. Early check-in or late check-out is not guaranteed unless expressly confirmed by HOSHTEL99 in writing.

5. After checking out, a guest may ordinarily use the designated common areas until 8:00 PM or 20:00 hours, subject to property capacity, conduct and management approval.

6. The guest must vacate the allotted bed or room and return all keys, access cards and other property items by the applicable check-out time.

7. Failure to vacate the bed or room on time may result in additional charges.

 

4. Late Arrival and Reception Hours

1. The reception ordinarily closes at 12:00 midnight or 00:00 hours.

2. Guests expecting to arrive late must contact the property before arrival.

3. Late arrival is subject to confirmation by the property team. Merely informing HOSHTEL99 does not guarantee that check-in can be completed at any hour.

4. HOSHTEL99 shall not be responsible where a guest is unable to check in because the guest:

   • Arrived outside the communicated reception hours;

   • Failed to provide advance notice;

   • Did not respond to calls or messages; or

   • Failed to follow the late check-in instructions.

 

5. Dormitory Curfew and Quiet Hours

1. Dormitory quiet hours begin at 12:00 midnight.

2. A dormitory curfew ordinarily applies between 1:00 AM and 6:00 AM to minimise disturbance to sleeping guests.

3. Entry during curfew hours may be permitted only where the guest has obtained prior approval from the in-house manager.

4. Guests returning late must enter quietly and avoid switching on main lights, making telephone calls, playing music, packing luggage or otherwise disturbing other occupants.

5. Repeated disruption during quiet hours may result in disciplinary action or termination of the stay.

 

6. Visitors and Non-Resident Guests

1. Only registered and checked-in guests are permitted inside bedrooms and dormitories.

2. Visitors, friends and other non-resident persons are not permitted inside guest rooms, dormitories or other restricted areas.

3. Guests may meet visitors only in the designated common area.

4. Visitor access is ordinarily permitted only until 7:00 PM or 19:00 hours.

5. HOSHTEL99 may require visitors to:

   • Present valid identification;

   • Register at reception;

   • Provide contact information; and

   • Leave the property when instructed.

6. Overnight visitors are strictly prohibited.

7. The registered guest shall be responsible for the conduct of their visitor while the visitor is present at the property.

8. HOSHTEL99 may refuse or withdraw visitor access at any time for safety, security, privacy, capacity or operational reasons.

 

7. Room and Bed Allocation

1. Specific room numbers, dormitories, beds, bunks or bed positions are not guaranteed unless expressly confirmed in writing.

2. Guests travelling together may be allotted beds in separate dormitories or rooms.

3. HOSHTEL99 does not guarantee that all members of a group will be accommodated in the same dormitory.

4. HOSHTEL99 may change a guest’s allocated bed or room for operational, maintenance, safety or inventory-management reasons.

5. Where reasonably possible, HOSHTEL99 will provide accommodation of a comparable category following any internal relocation.

6. Guests must occupy only the bed or room assigned to them and may not exchange beds or rooms without management approval.

 

8. Group Bookings

1. A booking for four or more guests may be treated as a group booking, whether made through one reservation or through multiple separate reservations.

2. HOSHTEL99 ordinarily does not permit group stays exceeding 10 guests.

3. Reservations for eight or more guests may be subject to a minimum stay of three nights.

4. All group bookings must be disclosed to and approved by HOSHTEL99 before arrival.

5. HOSHTEL99 may allot group members to different rooms or dormitories.

6. Separate reservations made to conceal the size or nature of a group may be cancelled or refused at check-in.

7. The group must nominate one group leader who shall:

   • Serve as the primary point of contact;

   • Communicate the property rules to the group;

   • Coordinate payments and documentation; and

   • Assist management in addressing any concern involving the group.

8. The behaviour of each group member may be treated as the responsibility of the group as a whole.

9. HOSHTEL99 may refuse, discontinue or terminate a group stay where the group’s conduct is disruptive, unsafe, unlawful or unsuitable for the property.

10. Cancellation and refund provisions applicable to group bookings are governed by HOSHTEL99’s separate Cancellation, Modification and Refund Policy.

 

9. Booking Extensions

1. Any extension of a stay is subject to availability and written confirmation from HOSHTEL99.

2. HOSHTEL99 does not guarantee that an extension will be available in:

   • The same bed;

   • The same dormitory;

   • The same room;

   • The same room category; or

   • At the original booking tariff.

3. An extension shall be charged at the tariff applicable at the time the extension is approved.

4. A verbal request for an extension does not reserve or block the accommodation.

5. The extension shall be treated as confirmed only after HOSHTEL99 has approved it and any required payment has been received.

 

10. Cancellation, Modification and Refunds

All cancellations, date changes, shortened stays, no-shows, early departures, stay credits and refunds are governed by HOSHTEL99’s separate Cancellation, Modification and Refund Policy, available on the HOSHTEL99 website.

Where a reservation is made through an online travel agency or another third-party booking platform, the terms displayed and accepted on that platform may also apply.

 

11. Breakfast, Food and Café

1. Breakfast is not included in the accommodation tariff unless expressly stated in the booking confirmation.

2. HOSHTEL99 may operate a café or provide food and beverages at selected properties.

3. Outside food is permitted inside the property.

4. Food must not be consumed or stored inside dormitories or guest rooms unless expressly permitted by management.

5. Guests must consume food only in the dining area or another designated common area.

6. Guests must dispose of food waste responsibly and must not leave food, utensils or packaging in common areas.

7. Guests shall be responsible for cleaning charges, pest-control expenses or damage arising from unauthorised food storage or consumption.

 

12. Pets

1. Pets may be permitted only in designated private rooms and only after obtaining prior approval from HOSHTEL99.

2. Pets are not permitted in dormitories.

3. Pet accommodation is subject to availability, property-specific restrictions and the applicable pet fee.

4. The guest must disclose the type, size and number of pets before making or confirming the reservation.

5. The guest shall be responsible for:

   • The pet’s supervision and behaviour;

   • Any damage caused by the pet;

   • Cleaning or sanitation expenses;

   • Ensuring that the pet does not disturb other guests; and

   • Compliance with applicable vaccination and public-health requirements.

6. HOSHTEL99 may withdraw permission for a pet to remain at the property where the pet creates a safety, hygiene, noise or operational concern.

 

13. Guest Conduct and Community Standards

Guests must treat fellow guests, visitors, staff members, vendors and neighbours with dignity and respect.

The following conduct is prohibited:

• Harassment, intimidation, bullying or threatening behaviour;

• Physical violence or attempted violence;

• Sexual harassment or unwelcome sexual conduct;

• Discrimination or abusive language;

• Excessive noise or repeated disturbance;

• Damage to property;

• Theft, fraud or misrepresentation;

• Possession, consumption or distribution of illegal substances;

• Smoking or vaping in prohibited areas;

• Unauthorised parties or gatherings;

• Commercial activity conducted without approval;

• Entering staff-only or restricted areas;

• Tampering with CCTV cameras, safety devices or access systems;

• Bringing unregistered persons into guest areas; and

• Any activity prohibited by law.

HOSHTEL99 may investigate any complaint or reported incident and take such action as it reasonably considers necessary.

 

14. Alcohol, Smoking and Prohibited Substances

1. Smoking and vaping are permitted only in areas specifically designated by HOSHTEL99, where available.

2. Smoking or vaping inside dormitories, private rooms, bathrooms, corridors or other prohibited areas is strictly forbidden.

3. The possession, consumption, sale or distribution of illegal drugs or prohibited substances is strictly forbidden.

4. Alcohol consumption, where permitted, must be responsible and restricted to areas designated by management.

5. Intoxication shall not excuse misconduct, property damage, harassment or disturbance.

6. HOSHTEL99 may immediately terminate the stay of a guest whose intoxication or substance use creates a safety or behavioural concern.

 

15. Personal Belongings and Lockers

1. Guests are responsible for safeguarding their own belongings, cash, documents, electronic devices and valuables.

2. Guests should use the lockers or storage facilities provided and must carry their own suitable lock where required.

3. Personal belongings must not be left unattended in dormitories, bathrooms, cafés, coworking areas or common spaces.

4. HOSHTEL99 does not accept custody of valuables unless a specific written acknowledgement has been issued.

5. To the extent permitted by law, HOSHTEL99 shall not be responsible for the loss, theft, misplacement or damage of a guest’s belongings.

6. Any suspected theft or loss should be reported to management immediately.

7. HOSHTEL99 may assist with an internal review or CCTV examination but cannot guarantee recovery of the missing item.

 

16. Financial Transactions Between Guests

1. Any loan, payment, purchase, sale, investment, employment arrangement or other financial transaction between guests is a private arrangement between the persons involved.

2. Friendly or respectful treatment by HOSHTEL99 staff must not be interpreted as an endorsement, guarantee or verification of another guest’s identity, character, credibility or financial reliability.

3. HOSHTEL99 shall not be a party to and shall not assume responsibility for private financial transactions, agreements or disputes between guests.

4. Guests are advised to exercise independent judgement and caution before transferring money, lending belongings or entering into an agreement with another guest.

 

17. Property Damage and Additional Charges

1. Guests shall be responsible for any loss or damage caused by them or by their visitors to:

   • Rooms or dormitories;

   • Beds, lockers or furniture;

   • Linen, towels or mattresses;

   • Keys, access cards or locks;

   • Appliances or electronic equipment;

   • Common areas; or

   • Any other HOSHTEL99 property.

2. HOSHTEL99 may charge the guest for repair, replacement, cleaning, pest control, loss of inventory or operational disruption resulting from the guest’s actions.

3. Deliberate or serious damage may also be reported to the appropriate authorities.

 

18. Cleanliness and Shared Facilities

1. Guests must maintain reasonable standards of personal hygiene and cleanliness.

2. Shared bathrooms, kitchens, coworking areas, cafés and common spaces must be left reasonably clean after use.

3. Guests must not:

   • Leave personal belongings in shared passageways;

   • Store perishable food improperly;

   • Occupy shared facilities for an unreasonable period;

   • Wash or dry clothes in unauthorised areas; or

   • Interfere with housekeeping or maintenance work.

4. HOSHTEL99 may remove unattended, unhygienic or obstructive items from shared areas.

 

19. CCTV Monitoring and Security

1. CCTV cameras may operate in reception areas, entrances, corridors, common areas and other appropriate locations for safety, security and incident-management purposes.

2. CCTV cameras shall not be knowingly installed inside guest bedrooms, dormitory sleeping areas, changing areas or bathrooms.

3. By entering the property, guests acknowledge that common areas may be monitored and recorded.

4. CCTV recordings may be reviewed, preserved or disclosed where reasonably required for:

   • Security investigations;

   • Incident resolution;

   • Protection of guests and staff;

   • Compliance with legal obligations; or

   • Cooperation with law-enforcement authorities.

5. Guests must not obstruct, disable, damage or interfere with any CCTV camera or security system.

 

20. Photography and Promotional Content

1. HOSHTEL99 may occasionally conduct photography or videography in designated common areas for promotional, social-media or operational purposes.

2. Where organised photography or filming is taking place, HOSHTEL99 will make reasonable efforts to inform affected guests.

3. A guest who does not wish to be included in identifiable promotional content should inform the photographer or property manager.

4. CCTV security footage shall not ordinarily be treated as promotional content.

5. HOSHTEL99 will not intentionally use close-up or individually identifiable promotional content featuring a guest where the guest has expressly declined permission.

 

21. Maintenance and Temporary Disruption

1. Hostel accommodation involves shared facilities and ongoing maintenance requirements.

2. HOSHTEL99 may temporarily restrict access to a room, dormitory, bathroom, café, coworking area or other facility where required for:

   • Cleaning;

   • Repairs;

   • Maintenance;

   • Pest control;

   • Safety;

   • Government inspection; or

   • Operational necessity.

3. HOSHTEL99 may relocate a guest to reasonably comparable accommodation where necessary.

4. Temporary interruption of Wi-Fi, electricity, water supply, air-conditioning or another service arising from maintenance, utility failure or circumstances beyond HOSHTEL99’s reasonable control shall not automatically entitle the guest to compensation or a refund.

 

22. Long-Stay Guests

1. Long-stay and monthly guests remain subject to the same guest and community rules as short-stay guests.

2. A long stay does not give the guest ownership, tenancy or any permanent right over a particular bed, room or part of the property.

3. Long-stay guests may be relocated where reasonably necessary for maintenance, safety, inventory management or operational requirements.

4. Long-stay guests must pay all applicable accommodation charges within the communicated payment period.

5. Cancellation, early-departure and refund conditions for long-stay reservations are governed by the separate Cancellation, Modification and Refund Policy.

 

23. Violation and Termination of Stay

Where a guest violates this policy, HOSHTEL99 may take one or more of the following actions depending on the nature and seriousness of the violation:

• Issue a verbal or written warning;

• Restrict access to certain facilities;

• Require payment of cleaning, repair or replacement charges;

• Relocate the guest;

• Require a visitor to leave;

• Contact emergency services or law-enforcement authorities;

• Refuse an extension;

• Terminate the guest’s stay; or

• Require the guest to leave the property immediately.

Serious misconduct involving violence, harassment, theft, illegal substances, deliberate property damage or an immediate safety threat may result in removal without prior warning.

Any financial consequences arising from the termination of a reservation shall be governed by the applicable booking terms and HOSHTEL99’s Cancellation, Modification and Refund Policy.

 

24. Policy Changes and Property-Specific Rules

1. HOSHTEL99 may update this Guest Policy from time to time.

2. The version displayed on the HOSHTEL99 website at the time of the relevant reservation or stay shall ordinarily apply.

3. Individual properties may impose additional reasonable rules based on local law, property design, neighbourhood requirements, safety conditions or operational needs.

4. Where a property-specific written rule conflicts with a general operational provision in this policy, the property-specific rule communicated to the guest shall apply, provided it is lawful.

 

25. Acceptance of the Guest Policy

By making a reservation, paying any booking amount, completing check-in or remaining at a HOSHTEL99 property, the guest confirms that they have read, understood and accepted this Guest Policy.

The guest also agrees to comply with:

• HOSHTEL99’s Cancellation, Modification and Refund Policy;

• The booking terms displayed on the selected booking channel;

• Property-specific house rules; and

• Applicable laws and government regulations.